Frequently Asked Questions
How much does shipping cost?
Orders over $500.00 qualify for free shipping. For purchases under $500, a flat $35 shipping fee applies. If a premium carrier is required and a surcharge is added, this will be clearly displayed on the product page and in your cart.
How can I avoid shipping surcharges?
There are two ways to avoid shipping surcharges. You can either spend $500 or more or order 3 or more items.
How long will it take to receive my orders?
Our processing time is 3 – 5 business days, and most orders arrive within 7–10 days after processing. However, please allow up to 21 days from the shipping date for delivery to your address. Kindly note that we can only ship your order once payment has been received.
How will I track my order?
Once your order has been shipped, you’ll receive a tracking number. Use this number with your local postal service—online or by phone—to check the delivery status.
How do I cancel my order?
If your parcel hasn’t shipped yet, you’re free to cancel your order anytime with no additional fee—just reach out to our support team.
In how many days will I get a refund after cancelling my order?
We will issue your refund within 5 business days once all returned products have been received. Please note that we are unable to process refunds, reshipments, or returns for circumstances beyond our control. An example of this is if your order is left at your door and delivery is confirmed by carrier; it is the responsibility of the client. Every circumstance is unique, so we encourage you to please contact the customer service team for more details.
How do I return the products if we are not satisfied?
Your satisfaction is our top priority. We uphold a strict satisfaction policy across all products and services. If you are not fully satisfied with your order, please contact our customer service team at info@cdihealth.net or 1-855-629-2037. We offer a 30‑day return policy. Please note, certain products may be subject to a 30% restocking fee on the total order value. For full details on return policy, please reach out to our customer service team.
Is it safe to order online?
Our website undergoes a daily McAfee security scan to detect potential vulnerabilities, ensuring our servers and software meet the highest standards of online safety. All sensitive data, including payment and contact details, is protected with 256-bit encryption and secured by a GeoTrust SSL certificate.
What is the expected timeframe for processing an order and expected time of delivery?
Our processing time is 3 – 5 business days, and most orders arrive within 7–10 days after processing. However, please allow up to 21 days from the shipping date for delivery to your address. Kindly note that we can only ship your order once payment has been received.
Which currency do I see on the website?
All prices listed on this website are in American dollars.
What payment methods can I use to purchase the products on your website?
We accept Visa, Mastercard, Discover, and paper checks as payment methods. Please note that check payments require additional bank processing time, which may delay your order by 5–7 business days. If you’d like to use another payment option, contact us and we’ll do our best to assist.